Live Chat

Complaints Procedure

Complaints Procedure: our support staff are available to speak to you five days a week on +44 (0) 207 036 0850. Most customers’ concerns can be resolved by our Customer Support staff, who will do all they can to help. If they are unable to do so the complaint will be passed to a specialist team for investigation. If you prefer, you can write to us at:

Hantec Markets Limited
Hantec House
12-14 Wilfred Street
London
SW1E 6PL

Alternatively contact us by email to [email protected]

To help us investigate your complaint as quickly and efficiently as possible, please provide us with your name and address, a daytime telephone number on which we can contact you, and if contacting us in writing, your account details. Please provide a clear description of your complaint, and what you would like us to do to resolve it.

We will acknowledge receipt of your complaint within five business days and we will endeavour to resolve your complaint within 28 days. However, from time to time, it may be necessary to carry out further investigation to ensure we fully resolve your complaint. If this occurs we may require the maximum of eight weeks from the date of receipt of your complaint before we respond to you, we will keep you updated on the progress of your complaint.

In the unlikely event that we are unable to resolve your complaint within eight weeks of receipt, or if you are not satisfied with our final response, you can contact the Financial Ombudsman Service at:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Don’t miss a move: look ahead to maximise your opportunities

Economic Calendar

Powerful MT4 and Currenex platform, unprecedented trading potential.

Platforms

The market leading intraday charting tool is freely available to Hantec Markets’ live clients.

Autochartist

Stay current

Sign up to receive the latest market research and analysis from Hantec Markets directly to your inbox for 30 days

This field is required.
This field is required.
This field is required.
This field is required and email addresses must match.
This field is required.
This field is required.
Your data is safe with us. Please read our Privacy Notice

Social

Risk Warning

CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage.

78% of retail investor accounts lose money when trading CFDs with this provider.

You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.

Please click here to view our Risk Disclosure.

Hantec Markets use cookies to enhance your experience on our website. By staying on our website you agree to our use of cookies. You can access our Cookie Policy here.