Your privacy is of paramount importance to us. At Hantec Markets we protect personal data and confidentiality of information and respect privacy rights of our existing and prospective customers.
Hantec Markets collects data to operate effectively and provide you with a valuable service while ensuring that your needs are met.
This privacy notice explains what personal data we collect from you in connection with provision of our products or services to you or from your use of our products and services, as well as through our interactions with you through our website or applications. This notice also outlines how the data that we collect is used.
This Privacy Notice applies to the data processing activities carried out by Hantec Markets Limited who acts as a Data Controller of your personal information.
Hantec Markets Limited is registered in England and Wales, company number 06819047, principal place of business Hantec House, 12-14 Wilfred Street, London SW1E 6PL, registration number with the Information Commissioner is ZA188388.
If you have any questions about this notice or wish to exercise your rights in relation to your personal information, please contact the Data Protection Officer:
Call: +44 (0) 207 036 0882
Email: [email protected]
Write to us: Compliance Department, Hantec Markets, Hantec House, 12-14 Wilfred Street, London SW1E 6PL.
The data we collect depends on the context of your interactions with us, the choices you make, including the products and services you use or wish to start using. The data we collect about you can include the following:
We collect content of files and communications we receive from you, when necessary to provide you with the products and services you use or intend to use. This includes files and communications sent and received by us via Outlook, our Client Portal and by post.
We also gather information you provide to us and the content of messages you send to us, such as feedback and service reviews you write, or questions and information you provide for customer support. When you contact us, such as for customer support, phone conversations or chat sessions with our business development team may be monitored and recorded.
You provide this data directly, such as when you apply for an account with Hantec Markets, sign up for a demo, request access to MultiTerminal, fill in contact forms, inquire about Hantec Markets products and services, sign up for a webinar or to receive market research, analysis and reports, subscribe to news and updates, and in the course of customer service correspondence.
We may also collect your personal information through a refer a friend scheme or from publicly available sources.
Cookies are small pieces of information sent by a web browser so it can later be read back from that browser. Cookies may be used on some pages of our Online Platform and website to provide users with a more customised browsing experience. For further detailed information about cookies and how you can control and delete them, please refer to the Cookies section on our website.
You have choices about the data we collect. When you are asked to provide personal data, you may decline. However, if you choose not to provide information that is necessary to fulfill your request for a specific product or service, we may not be able to provide you or the institution you represent with the requested product or service.
Hantec Markets uses the data we collect for the following purposes:
Additionally, you can sign up for email subscriptions and choose whether you wish to receive promotional communications (daily and weekly reports, promotions, new product offerings, news and announcements, webinars) from Hantec Markets Limited by email.
Your personal data will be treated as strictly confidential and as part of using it for the purposes set out above, we may share your personal information with:
In such cases, the contractors must abide by our data processing agreements and are not allowed to use personal data they receive from us for any other purpose.
We may also disclose personal data to:
Courts, tribunals, law enforcement or other government agencies, applicable competent authorities as required by law or requested to comply with applicable law for internal investigations and reporting or respond to valid legal process;
The disclosure of personal information to the affiliates and other third parties set out above may involve the transfer of data to other jurisdictions outside the European Economic Area (EEA). Such countries may not have the same data protection laws as your jurisdiction. We have put in place the Standard Contractual Clauses approved by the European Union Commission for such transfers of personal data. To the extent we transfer your information outside the EEA, we will ensure that transfer is lawful and that there are appropriate security arrangements. Please contact us on [email protected] should you require more information on international data transfer arrangements.
Hantec Markets is committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorized access, use or disclosure. For example, we store the personal data you provide on computer systems that have limited access and are in controlled facilities. When we transmit highly confidential data electronically, we protect it through the use of encryption.
We train our employees who handle personal information to ensure confidentiality of personal data and privacy rights of individuals are respected at all times.
Hantec Markets retain personal data for as long as necessary to provide you or the institution you represent with the products and services, and/or for other essential purposes for which data was collected, depending on the legal basis for which that data was obtained and whether we are under any additional legal or regulatory obligations to retain your personal information. Because these needs can vary for different data types in the context of different legal and regulatory requirements, actual retention periods can vary.
If you have opted out of receiving any marketing communications from us we will add you to a “do not contact” list to ensure we comply with your opt-out right and that your details will not be put back on the marketing list at later stages.
The GDPR provides the following rights for you:
You can always choose whether you wish to receive promotional e-mails or telephone calls from Hantec Markets. You can also opt out of (or unsubscribe from) receiving marketing emails at any time by clicking on the unsubscribe link at the bottom of the latest email you received from us.
At Hantec Markets we do not make decisions about you based solely on an automated process without any human involvement including profiling (automated processing of personal data to evaluate certain things about you).
If you have concerns or complaints about any aspects of our privacy practices, you can contact us by email to [email protected] and this will be investigated promptly by the Data Protection Officer.
If you are dissatisfied with our response to your complaint, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO). You can do this on the ICO website at https://ico.org.uk/concerns/ or by calling their helpline on 0303 123 1113.
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