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Privacy Policy

Hantec Markets Limited (HML) places a high priority on the protection and safeguard of our client’s personal and financial information. In order to open and maintain customer accounts, we obtain and hold personal information. This policy outlines how we manage such information to ensure we meet our obligations to our customers’ privacy. We are bound by the terms of the Data Protection Act (1998).

Why do we collect your personal information?

In order to confirm your identity, and the appropriateness of our products to your circumstances, we collect personal information from you. During the process of opening an account for you, we will request your name, address, date of birth, contact details, income and savings. We may ask for additional information such as, but not limited to, trading statements and employment details. This information will be collected through our account application form. We will also use our own records and information from other sources where applicable.

As this information helps us fulfill our regulatory requirements, if you choose not to provide some information it may mean that we cannot provide you with the service you have requested. To keep the information as up to date as possible, we will change any details, such as your address, promptly when you inform us that they have changed

How do we use this information?

The primary purpose for obtaining this information is establishing and managing an account for you.  We will be able to keep you updated whilst you are a client in relation to matters such as your trading account and what’s happening at Hantec Markets Ltd, including the services and products we offer. We may send you marketing information from time to time based on the information you have provided, whilst being conscious of the need to respect your privacy. You accept that whilst you have an account with Hantec Markets Ltd, that we may also use your personal data for identification verification, Anti-Money Laundering (AML) and Countering terrorist financing purposes.

We will not sell your personal data, but you agree that it may be disclosed to:

  • Other companies within the Hantec Group
  • Any courts, regulatory or other official bodies as agreed or may be required by law
  • Credit reporting or reference agencies
  • Other third party service providers who we may engage to provide research, identity verification checks or other services to us or to the Hantec Group
  • Anyone authorised by you, or who may be authorised under the terms of our contract
  • We will require any organisation to whom we disclose your information or who may obtain it on our behalf to ensure its confidentiality, and to handle it in accordance with the Data Protection Act (1998). Please note Hantec Markets Ltd does not sell or provide your personal information to third parties for marketing purposes.

How will we manage and store your confidential information?

Your information will be held on our secure computer systems and paper files. We have advanced systems and procedures in place to prevent any unauthorised access, improper modification or disclosure, misuse or loss of information. Our employees are trained to handle personal information with confidentiality and respect. We regard any breaches of this policy very serious and will take appropriate action as necessary.

We may need to store your information for some time after you have given it to us, even if we no longer have a relationship with you. Once we consider that that information is no longer needed, we will remove any records that identify you or destroy it securely.

Additional Information

We do our best to ensure your information is kept up to date. We understand that such information changes frequently such as changes of address and other personal circumstances, and can normally update your personal information over the telephone or by email.

In accordance with the Data Protection Act, you may request a copy of the personal information we hold about you, and ask us to amend any inaccuracies. We may charge a fee to cover the cost of this verification and for will provide the information within 40 days of receipt of your request and any applicable fees.

Complaints

If you consider that we have breached our obligations under the Data Protection Act or this policy, or have otherwise failed to respect your confidentiality, you can complain to us by using the calling +44 207 036 0850, or emailing [email protected].

If you are not satisfied with our response to any complaint, you should contact the Information Commissioner on +44 207 036 0850.

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