CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 66% of retail investor accounts lose money when trading CFDs with this provider.

You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.

Please be advised that our Client Portal is scheduled for essential maintenance this weekend from market close Friday 16th February, 2024, and should be back up and running before markets open on Sunday 18th February, 2024.

Temos o prazer de anunciar que estamos nos preparando para uma atualização em nosso Portal do Cliente, com o objetivo de melhorar sua experiência conosco. O Portal do Cliente não estará disponível para você a partir do fechamento do mercado na sexta-feira, 16 de fevereiro de 2024, e deverá voltar a funcionar antes da abertura dos mercados no domingo, 18 de fevereiro de 2024.

CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 66% of retail investor accounts lose money when trading CFDs with this provider.

You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.

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Hantec Markets Procedimento de Reclamações

Complaints Procedure: our support staff are available to speak to you five days a week on +230 489 7888. Most customers’ concerns can be resolved by our Customer Support staff, who will do all they can to help. If they are unable to do so the complaint will be passed to a specialist team for investigation.

If you prefer, you can write to us at:

Hantec Markets Limited
Suite 207, 2nd Floor, The Catalyst,
Silicon Avenue, 40 Cybercity
72201 Ebene
Republic of Mauritius

Alternatively contact us by email to [email protected]

Please be advised that all trading activity is monitored closely, and in the event it is identified that you are Scalping we reserve the right to close your account with immediate effect.

To help us investigate your complaint as quickly and efficiently as possible, please provide us with your name and address, a daytime telephone number on which we can contact you, and if contacting us in writing, your account details. Please provide a clear description of your complaint, and what you would like us to do to resolve it.

We will acknowledge receipt of your complaint within five business days and we will endeavour to resolve your complaint within 28 days. However, from time to time, it may be necessary to carry out further investigation to ensure we fully resolve your complaint. If this occurs we may require the maximum of eight weeks from the date of receipt of your complaint before we respond to you, we will keep you updated on the progress of your complaint.

Complaints Procedure: our support staff are available to speak to you five days a week on +44 (0) 207 036 0850. Most customers’ concerns can be resolved by our Customer Support staff, who will do all they can to help. If they are unable to do so the complaint will be passed to a specialist team for investigation.

If you prefer, you can write to us at:

Hantec Markets Limited
Hantec House
5‑6 Newbury Street
London
EC1A 7HU

Alternatively contact us by email to [email protected]

To help us investigate your complaint as quickly and efficiently as possible, please provide us with your name and address, a daytime telephone number on which we can contact you, and if contacting us in writing, your account details. Please provide a clear description of your complaint, and what you would like us to do to resolve it.

We will acknowledge receipt of your complaint within five business days and we will endeavour to resolve your complaint within 28 days. However, from time to time, it may be necessary to carry out further investigation to ensure we fully resolve your complaint. If this occurs we may require the maximum of eight weeks from the date of receipt of your complaint before we respond to you, we will keep you updated on the progress of your complaint.

In the unlikely event that we are unable to resolve your complaint within eight weeks of receipt, or if you are not satisfied with our final response, you can contact the Financial Ombudsman Service at:

Exchange Tower
London
E14 9SR

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Estamos lhe transferindo para nossa empresa afiliada, a Hantec Trader.

Observe que a Hantec Trader não aceita clientes dos EUA ou de outros países restritos.

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